Our services
What we do, and how
Care starts with an assessment by a registered nurse. Once we understand what someone actually needs, we build the support system around that and adjust it as things change.
Day care
Company and support through the day
A carer comes to the home during the day to help with daily living and to keep someone company. Hours are set around what the family needs, from a few hours a week to full weekdays.
Sister Sinta supervises the care, and clinical oversight comes from a doctor specialising in rehabilitation medicine.
Suits: someone managing at home but no longer safe or comfortable alone for long stretches.
Night & sleep-in care
Someone there overnight
Waking night care for people who need help during the night, or sleep-in care where the reassurance of someone in the house is what matters most.
Every shift hands over to the next in a structured way, so nothing that happened overnight gets lost by morning. Nursing reviews happen on a regular schedule.
Suits: restlessness or confusion at night, frequent trips to the bathroom, a high falls risk, or a family carer who needs to sleep.
Clinical nursing
Nursing care at home
Care that has to be done by a nurse: wound care and dressings, managing medication, catheter care, and monitoring vital signs.
Sister Sinta carries out and oversees this work herself, and liaises with the patient's own doctor so everyone is working off the same information.
Suits: someone discharged with a wound or a catheter, a complex medication routine, or a condition that needs regular monitoring.
Companion care
Company, and a reason to look forward to the day
Some people don't need clinical care. They need someone to talk to, share a meal with, walk with, or go to an appointment with.
Long stretches alone take a real toll on older people, and this is often the service families underestimate.
Suits: someone living alone, recently widowed, or withdrawing from things they used to enjoy.
Rehabilitation & children's care
Recovery, and care for children with disability
Support for people working their way back after surgery, a stroke or an injury, with the care plan built around the rehabilitation goals their therapists have set.
We also provide home-based care for children living with disability, where the care is shaped around the child, the family's routine, and the therapies already in place.
Suits: a discharge home from hospital or a rehabilitation unit, or a family needing trained, reliable support with a child's daily care.
Day-to-day support
What a carer helps with
Whichever service you use, this is the practical help a carer provides.
Included
- Personal hygiene, bathing and dressing
- Medication reminders and basic health monitoring
- Meal preparation, and help with eating where it's needed
- Company and conversation
- Light housekeeping related to the person's care
- Going along to appointments
Specific exclusions
Our carers are here for the person, not the property. We do not offer domestic worker services.
- General domestic work and housekeeping
- Gardening and outdoor work
- Deep cleaning
- Pet care and pet waste
- Errands unrelated to the person's care
Our wider network
We don't work in isolation
Good home care means talking to everyone else involved in someone's health.
We coordinate home visits with physiotherapists, occupational therapists, speech therapists, dieticians and wound care specialists, and we work alongside the patient's own doctors rather than around them. Where care follows a hospital or frail care stay, we take a formal handover from that team.
Fees
Fee structure
We quote after the assessment, not before it. Until we have seen the person and understood what they need, we are unable to determine costs beforehand.
The assessment covers the person's clinical needs, their home, their routine, and what the family can manage themselves. The written quote that follows sets out the hours, the type of care, and the cost, so you can decide with the full picture in front of you.
Medical aid and billing. Invoices are prepared so they can be submitted to a medical aid, and Sister Sinta writes motivation letters on request. Whether a scheme pays, and how much, depends on the plan and the diagnosis. We'll tell you honestly what we've seen work.
If cost is a worry, say so early in the conversation. It's usually possible to shape the hours around a budget, and it's better to know that at the start.
Not sure which of these you need?
Most families aren't, and that's fine. Tell us what's happening and we'll do our best to assist you with a system that works for you.